Shipping & Return Policy

This policy applies to physical products (such as trading cards) purchased through our e-commerce platform. Subscription services for the Bale inventory management platform are delivered digitally and do not require shipping.

Shipping Policy

Shipping Method

Orders for users are shipped through registered domestic courier companies and/or speed post only. We partner with reliable courier services to ensure your products reach you safely.

Processing & Delivery Time

  • Orders are shipped within 7-10 business days from the date of the order and/or payment
  • Delivery time is subject to courier company/post office norms and may vary based on your location
  • We will provide you with tracking information once your order is dispatched
  • Delivery timeline may be communicated at the time of order confirmation

Delivery Address

Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Please ensure that the shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information.

Shipping Charges

Shipping charges (if applicable) will be displayed at checkout. If there are any shipping costs levied by the seller or Platform Owner, the same is not refundable unless the product was defective or the wrong item was sent.

Shipping Delays

Platform Owner (Bale) shall not be liable for any delay in delivery by the courier company/postal authority. Delays may occur due to factors beyond our control, including weather conditions, courier backlogs, or unforeseen circumstances. We appreciate your patience and understanding.

Order Confirmation

Delivery of our services will be confirmed via email to the email ID specified at the time of registration. You will receive order confirmation, shipping updates, and delivery notifications via email.

Return Policy

3-Day Return Window

We offer refund/exchange within the first 3 days from the date of your purchase. If 3 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.

Eligibility for Returns

In order to be eligible for a return or an exchange:

  • The purchased item should be unused and in the same condition as you received it
  • The item must have original packaging with all tags and labels intact
  • If the item was purchased on sale, it may not be eligible for return/exchange
  • Only items that are found defective or damaged will be replaced (based on an exchange request)

Non-Returnable Items

You agree that there may be certain categories of products/items that are exempted from returns or refunds. Such categories will be clearly identified at the time of purchase. This may include:

  • Perishable goods
  • Personalized or customized items
  • Items marked as "Final Sale" or "Non-Returnable"
  • Opened or used products (unless defective)

Return Process

  1. Contact our customer service team within 3 days of purchase/receipt
  2. Provide your order number, reason for return, and photos (if applicable)
  3. Once your return request is approved, ship the product back to us
  4. Once your returned product is received and inspected by us, we will send you an email notification
  5. If approved after quality check, your request (return/exchange) will be processed in accordance with our policies

Inspection & Processing

For exchange/return accepted requests (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product. If the same has been approved after the quality check at our end, your request (i.e., return/exchange) will be processed in accordance with our policies.

Contact Customer Service

For any shipping or return-related queries, please contact us:

Last Updated: January 2026